What are your rates?
We understand that most often, owners are boarding their pets due to travel. With this in mind, we operate on a 24 hour basis for your convenience. Check-in and check-out within a 24 hour span is simply the designated flat rate for your pet. You can view a complete list of our rates and more detailed information on our Rate page.
What are your hours for drop-off and pick-up?
We are open by appointment only to ensure a stress-free arrival and departure for your pet! Our hours for drop-off and pick up are Monday - Sunday 7am - 6:45pm and schedule at time of booking.
Am I charged if I cancel/pick up early?
Our cancellation policy is 48 hours prior to scheduled arrival time. An early pick-up does not constitute a refund of any kind. We require 1 week (7 days) notice for any cancellations of bookings 7 days or more. Please refer to our Rate page for further information on our cancellation policies and fees.
Where are you located?
We are located in Missoula, MT in the neighborhood of Evaro Hill. Our address is 17455 US Highway 93 N, Missoula, MT 59808. Detailed driving directions are included in every booking confirmation email and we encourage you to call should you have any difficulty finding our location!
What if I need to book an extended stay or long term boarding for my pet?
We offer extended and long term options for those who need more than a week long stay. All guests boarded for 7 or more days receive a complementary Bath & Brush during their stay. All bookings 7 days or more require a Meet & Greet if your pet has not previously boarded with us and a 50% deposit to reserve your pet’s stay. We require 1 week (7 days) notice for any cancellations of bookings 7 days or more. Cancellations must be communicated via phone with a member of our staff. There is a fee of 25% of the total booking should cancellations of extended stays not be communicated via phone a week prior to check-in date. Please give us a call should you have any further questions about extended and long term boarding of your pet.
Do the dogs ever have confrontations?
Like people, pets can have disagreements. However, our staff is well trained and know the signs of when playtime may escalate into “rough” play. Should these signs be observed, our staff will immediate divert and/or separate to different activities as necessary.
How do you know the dogs will get along?
We take note of your pet’s special needs and diligently monitor each guest closely throughout the day. We select play groups based on size, age, activity level, and play style. All playgroups are 100% supervised by certified specialists at all times.
What do I need to bring with my pet for boarding?
Be sure to bring your up-to-date vaccination records should you have not already provided us with them via email or your online account. We ask that you bring your pet’s regular food. Please provide enough food for your pet’s stay, preferably additional in the event of an extended stay. Should you prefer to purchase our house food, we proudly serve Hills Science diet for both cats and dogs for a small fee per meal. It is encourage to provide your pet with his or her normal food to avoid stomach upset.
Can I bring my pets bed/toys/bowls?
We supply all bedding, bowls, and toys for your pet that are sanitized daily. We discourage bringing your pet’s belongings to ensure they are not left behind, lost during cleaning, or damaged.
What kind of food do you use if I don’t bring any?
We proudly serve Hills Science Diet for a small fee per meal.
What if my pet won’t eat?
If you know your pet may be a picky eater, feel free to bring special treats from home and we can add it to their food if needed. Should your pet be displaying signs of stress or anxiety and as a result, lack of appetite, you will be contacted for next steps to discuss further prior to administering any other foods.
My pet is diabetic and gets insulin shots. Can you give them?
Yes, we can absolutely administer your pet’s insulin shots in a timely fashion to ensure they maintain normal levels. We require you provide the insulin, as well as ample syringes and a detailed note outlining the dispense times and amounts. All medications, insulin included, are carefully tracked by staff and safely stored (whether refrigerated or not). Please provide enough insulin for your pet’s stay, preferably additional in the event of an extended stay.
What is the charge for medication?
We do not charge for medication administration at this time.
Can the medication and/or supplement/vitamin be mixed in with my pet’s food?
We require all medications, supplements or vitamins to be separate from your pets food. Since medications are a priority to your pet’s needs, we administer medication separately to be sure they are properly received. All medications are required to be in the original containers.
Do you give my pet a bath before I come for pick up?
A complementary Bath & Brush is included in all 7+ day stays. Should you be interested in a Bath & Brush for your pet during their stay, please inquire about pricing with our staff.
What happens when I arrive?
A member of our staff will greet you at your vehicle at your scheduled arrival time. If you’re a first time guest, we will spend time together discussing our facility and procedures so that you best understand the layout of your pet’s stay with us. We encourage you to ask any questions you may have at this time!
Can you separate my pets when they are fed?
Absolutely! All canine guests are provided meals in the privacy of their suite. Should you be boarding two dogs in the same suite and prefer they eat separately, please notify us in advance or at time of drop-off so we can ensure they are fed individually.
How safe is the facility?
Garden City Pets is staffed 24 hours a day by our on-site owner and former veterinary technician. Our boarding accommodations are equipped with surveillance cameras to ensure peace of mind for our clients throughout the night. We have various top-notch safety procedures in place and pride ourselves on our cleanliness standards.
Does my dog go outside while boarded?
Absolutely! While boarding, your pet receives more than 4+ potty breaks a day. In addition, all boarding dogs are invited to participate in our Daycare should they be a good fit. If you prefer your dog not participate in Daycare for any reason, please notify our staff in advance and at time of check-in so that we may appropriately accommodate your pet.
What is Dog Daycare?
Dog Daycare provides your dog or puppy with an opportunity to socialize, as well as an appropriate outlet for their energy in a supervised environment. Our program is a great way to give your pup exercise, mental stimulation and socialization with both dogs and people. Owners can feel confident knowing their dog will be well-cared for while they play all day in our safe and secure environment monitored by our certified staff. We take note of your pet’s special needs and diligently monitor each guest closely throughout the day. We select play groups based on size, age, activity level, and play style. All playgroups are 100% supervised by certified specialists at all times.
Does a dog ever get hurt? What would you do if my dog gets hurt?
Like kids on a playground, your pet can be injured simply from playing. If your pet were to need medical care for any reason, we would immediately contact your listed veterinarian first. In the event your veterinarian is unavailable we would use our veterinarian of choice. We would immediately notify you of the situation via phone and should you be unreachable, reach out to your emergency contact.
What if my pet doesn’t like/get along with other dogs?
If your pet prefers to not be with other dogs or you prefer your pet to not be with other dogs, we offer an Individual Playtime program, which is one-on-one time with your dog and one of our staff members.
Why shouldn’t I give my pet food or water for an hour after pickup?
Your pet can be very excited at first and may be prone to drinking/eating too much too fast which can cause them to ingest air and vomit. You should allow them time to settle down. Ice cubes are recommended for thirst.
What vaccinations do you require?
We require up to date vaccinations for Rabies, Distemper, and Bordetella for dogs and Rabies and FVRCP for cats. Please visit our Critter Boarding page to learn more about specific requirements for more unique pets.
What is the Bordetella vaccination for and why does my pet need it?
Like kids in school, common colds spread frequently. The Bordetella vaccination helps to protect against Upper Respiratory/Canine Cough/ Tracio bronchitis commonly called the “common cold”. Although this vaccination is not 100% effective, it is required so that we may try and eliminate the spread of germs from dog to dog. Please ask our staff for more information about Bordetella should you have any additional questions.
My pet is on a special diet/raw diet, can you do that?
Yes, we strive to make your pet’s experience as comfortable as possible and can certainly feed special or raw diets. Please call us to discuss further prior to your pet’s stay.
My pet is on medication. Can you administer that?
Yes, we can absolutely administer medications at no additional charge. All medications, supplements and vitamins are administered by our experienced veterinary technician on-site and carefully tracked. Any and all medications must be provided in their original container with a note detailing the amount and time of dispense. Please note whether the medication requires refrigeration or not.. All scheduled drugs are labeled and safely stored in a lockbox. Please provide enough medication for your pet’s stay, preferably additional in the event of an extended stay.
Can I call for updates and status reports?
Absolutely! Please do not hesitate to call or email us and we’ll gladly let you know how your pet is doing during their stay!
My dog isn’t fixed, is that a problem?
Intact dogs are not a problem however must be communicated to our staff prior to booking. No dogs in heat are permitted. All intact dogs must be non-aggressive to board or participate in daycare.