What are your rates?
We operate on a per-night basis. You can view a complete list of our rates and more detailed information on our Rates pages.
What are your hours for drop-off and pick-up?
We are open by appointment only to ensure a stress-free arrival and departure for your pet. Our appointment hours for drop-off and pick-up are:
Mondays and Tuesdays - 7:30-9:30AM and 4-5PM
Wednesdays-Fridays - 7:30-9:30AM only
Saturdays - Closed for client appointments only
Sundays - 4-5PM
We are closed to humans only on Saturdays (no drop-off or pickup appointments held on Saturdays). Appointment times are scheduled at the time of booking. Because our appointment windows are intentionally limited, we strongly encourage booking reservations well in advance whenever possible. Earlier booking provides the greatest flexibility in securing your preferred drop-off and pick-up times within our available windows. As a reminder, appointment availability is a required component of boarding eligibility. While we may have physical space available for a boarding stay, we are only able to confirm reservations that align with our designated drop-off and pick-up hours. Maintaining structured appointment windows is essential to preserving the calm, low-stress environment our guests are accustomed to.
Where are you located?
We are located in Missoula, MT in the neighborhood of Evaro. Our address is 17455 US-93 N, Missoula, MT 59808. Detailed driving directions are included in every booking confirmation email and we encourage you to call should you have any difficulty finding our location.
Do the dogs ever have confrontations?
Like people, dogs can have disagreements. However, our staff is well trained and knows the signs of when playtime may escalate into “rough” play. Should these signs be observed, our staff will immediately divert and/or separate to different activities as necessary.
How do you know the dogs will get along?
We take note of your pet’s special needs and diligently monitor each guest closely throughout the day. We select playgroups based on size, age, activity level, and play style.
What do I need to bring with my pet for boarding?
We ask that you bring your pet’s regular food and any medications or necessary supplements only. Please provide enough food for your pet’s stay, preferably additional 1-3 days worth of their food in the event of an extended stay. We are unable to accept items like toys, bedding, blankets, bowls, etc.
Can I bring my pet’s bed/toys/bowls?
We supply all bedding, bowls, and toys for your pet that are sanitized to our requirements. We discourage bringing your pet’s belongings to ensure they are not left behind, lost or damaged. Any personal items of any kind (toy, blanket, bed, bowl) will be considered donations.
What if my pet won’t eat?
If you know your pet may be a picky eater, feel free to bring special treats from home and we can add them to their food if needed. Should your pet be displaying signs of stress or anxiety and as a result, lack of appetite, you will be contacted for the next steps to discuss further prior to administering any other food options.
My pet needs injectable medications. Can you do that?
Yes, we will gladly administer your pet’s injectable medications in a timely fashion to ensure they maintain their normal levels. We require you to provide your pet’s prescribed medication, as well as ample syringes. Dosing instructions will be provided by you when requesting a reservation in our booking system which will be confirmed at drop-off. All medications, insulin included, are carefully tracked by staff and safely stored (whether refrigerated or not). Please provide enough medication for your pet’s stay, preferably additional in the event of an extended stay.
Can you add medication and/or supplement/vitamin to my pet’s food?
Yes, however, we might require all medications, supplements, or vitamins to be separate from your pet’s food in the event your pet does not consume the entirety of their meal. All prescribed medications are required to be in their original containers.
Can my dog receive a bath before pick-up?
Should you be interested in a Bath & Brush for your pet during their stay, please feel free to reserve their spa services at the time of booking or inquire about pricing with our staff.
What happens if your location loses power?
Should our facility lose power, our back-up generator instantaneously turns on, ensuring we are never without a moment of power to heat and cool our location.
What happens when I arrive?
A member of our staff will greet you at your vehicle at your scheduled arrival time. If you’re a first time guest, we will spend time together discussing our facility and procedures so that you best understand the details of your pet’s stay with us. We encourage you to ask any questions you may have at this time.
Can you separate my pets when they are fed?
Canine guests sharing a suite are provided their meals in the privacy of their suite but can not be separated at meal times. Cats sharing a condo can not be separated during meals.
Can I call for updates and status reports?
Absolutely! Please do not hesitate to call or email us and we’ll gladly let you know how your pet is doing during their stay.
Does my dog need to be spayed/neutered to board or attend daycare?
We recognize many dogs require additional time to reach appropriate age/size to be spayed or neutered. We will work with clients that are under the direction of a veterinarian regarding the time frame for spaying and neutering. Please be aware that we cannot accept intact males who excessively mark, attempt to mount or otherwise harass other dogs. We cannot accept females in heat or showing any signs that they will come into heat soon. If any of these possibilities arise during your pet’s stay, we will require that your pet be promptly picked-up from our location and return when he or she has been altered.
How safe is the facility?
Garden City Pets is staffed by our on-site owner and staff. Our boarding accommodations are equipped with surveillance cameras to ensure peace of mind for our clients throughout the night. We have various top-notch safety procedures in place and pride ourselves on our cleanliness standards.
What is Dog Daycare?
Dog Daycare provides your dog or puppy with an opportunity to socialize, as well as an appropriate outlet for their energy in a supervised environment. Our program is a great way to give your pup exercise, mental stimulation, and socialization with both dogs and people. Owners can feel confident knowing their dog will be well-cared for while they play all day in our safe and secure environment monitored by our certified staff. We take note of your pet’s special needs and diligently monitor each guest closely throughout the day. We select playgroups based on size, age, activity level, and play style.
Does my dog go outside while boarded?
Absolutely. While boarding, your pet receives ample opportunity to romp outside throughout the day. We understand that some dogs do not feel comfortable relieving themselves while on a leash. For this reason, all dogs have access to the outside areas to relieve themselves at their convenience. In addition, all boarding dogs are invited to participate in daycare.
Does a dog ever get hurt? What would you do if my dog gets hurt?
Like kids on a playground, your pet can be injured simply from playing. If your pet were to need medical care for any reason, we would immediately contact you and your listed veterinarian first. In the event your veterinarian is unavailable we would use our veterinarian of choice. We would immediately notify you of the situation via phone and should you be unreachable, reach out to your emergency contact.
Why shouldn’t I give my pet food or water for an hour after pickup?
Your pet can be very excited at first and may be prone to drinking/eating too much, too fast, which can cause them to ingest air and vomit. You should allow your pet time to settle down to avoid any GI concerns. Water access is provided at all times for every pet on the property.
What vaccinations do you require?
We require up-to-date vaccinations for Rabies, Distemper/Parvo, and Bordetella for dogs and Rabies and FVRCP for cats. Please visit our Exotic Pet Boarding page to learn more about specific requirements for more unique pets.
What is the Bordetella vaccination for and why does my pet need it?
Like kids in school, common colds spread frequently. The Bordetella vaccination helps to protect against Upper Respiratory/Canine Cough/Tracheo Bronchitis often referred to as “canine cough”. It is required so that we may try and mitigate the spread of any viral illness between pets. Please ask our staff for more information about canine cough and the Bordetella vaccination should you have any additional questions.
My pet is on medication. Can you administer that? Is there a fee for medication administration?
Yes, we can absolutely administer medications. We do not charge for medication administration at this time. All medications, supplements and vitamins are administered by our experienced staff and are carefully tracked. Any and all medications must be provided in their original container with a note detailing the amount and time of dispense. Please note whether the medication requires refrigeration or not. All scheduled drugs are labeled and safely stored in a lockbox. Please provide enough medication for your pet’s stay, preferably additional in the event of an extended stay.